Can I return tickets purchased online? How can I return a plane ticket purchased via the Internet Refund of air tickets purchased via the Internet

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If the flight is canceled due to various circumstances, it becomes necessary to return the money spent on the purchase of the ticket. It is important to consider the basic rules for returning travel documents purchased online.

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When is the ticket returned?

The full cost of the ticket will be refunded to the passenger in the following cases:

• due to the cancellation of the scheduled flight by the airline;
• official denial of a visa to a passenger. At the same time, it is necessary to document this and provide a copy with a refusal of a visa;
• illness of a passenger with involuntary hospitalization. Airlines are presented under the signature of a doctor;
• death of a passenger or loved one(wife/husband, parents, children).

Each of these options is considered individually.

Non-refundable tickets

There is a category of tickets that are called "non-refundable". When buying these, pay attention to the “Non Ref” icon. They are affordable and scatter among those who want to make a flight in a matter of hours, or even minutes.

For such travel documents, money is fully refunded only in the above cases in accordance with paragraph 2 of Article 108 of the Air Code of the Russian Federation. An involuntary refund must be reported before the end of check-in for the flight 24 hours before departure. The carrier is presented with documents confirming force majeure.

If the time is delayed and the passenger is warned that the passenger is postponing the flight less than a day in advance, then the airline will pay the passenger the full cost minus 25% for transportation costs.

E-ticket refund algorithm

To return tickets purchased via the Internet, you must perform the following steps:

1. Go to airline website and in the "Personal account".
2. Find your flight ticket in the "Booking" section.
3. Read the instructions for the return of the ticket.
4. Fill in for return and attach scanned passport photo pages to it.
5. Select "Cancel" or "Return" button. Then follow the return policy that will be offered.

If there is no "Personal Account" on the site, you need to find support services on this resource, call them and listen to instructions on how the travel document is returned.

You must include in your application:

• purchased ticket number;
• Reservation number;
• departure time;
• day of departure.

Time, airline, fare

There are several reasons why a passenger will be able to receive their own in whole or in part. Here are the most significant:

1. Depends on how much time is left before the start of the flight. The earlier the ticket is returned, the less problems the passenger experiences in connection with this. If a person has notified of his cancellation of the flight more than a day before departure, with a greater degree of probability he can count on a refund of the full cost of the boarding pass. At the same time, it is not charged fees that are indicated in the airline's fares. If there is less than a day left before the departure of the aircraft, then, as mentioned above, the passenger can only count on 75% of the money from the cost of his ticket. When there are three hours left before the plane takes off, the cost of refunding the fare is significantly reduced.
2. Since each carrier has its own conditions for returning tickets, a lot depends on the airline. in which the boarding document was purchased.
3. From the cost of the air ticket or fare. The advantage here, first of all, is for business class passengers and premium category ticket holders. Since the price for such travel documents is initially high, the fines are minimal. If you need to issue a refund for an economy class ticket, then a partial cost of the boarding document is refunded, minus the fuel surcharge, airport taxes, and agent services. It should be borne in mind that for a number of low-cost airlines that provide their passengers with cheap air tickets, a refund for them is almost impossible.

The money for the travel document is returned by the airline with which it is booked.

First you need to understand and know that there are different ticket fares and booking classes. And depending on this very tariff and the time of return of the ticket, the amount of the refund changes. The general rule is this: the cheaper the ticket, the greater the loss of its exchange or refund.

The advantage is for those who have bought the so-called premium tickets and business class tickets. Penalties in this case are minimal or non-existent. But the price for such a ticket is much higher.

Economy class tickets are stricter. Either part of the ticket price is refunded, or only fees (taxes). Fee refers to fuel surcharge, airport taxes, agent services.

Return conditions

Economy class tickets are different: regular, regular premium, discounted, promotional, group. There are about 17 of them. All of them are designated by letters (codes). When you book tickets, check which class you are buying and read terms of purchase, return, exchange and baggage check-in.

Return tickets from low-cost companies, such as airbaltic, airasia, are practically impossible . Usually they only refund airport taxes. And at the same time, a request for a refund must be given almost a month before the date of departure.

An example of a return from the low-cost company airbaltic.

In any case, before buying a ticket, read the fare conditions and ticket refund rules.

Reasons for the return of the ticket

The legal basis for the involuntary return of a ticket, for which you or, God forbid, your relatives, are required to return the full cost, is:

• - flight delay more than 3 hours
• - due to the airline itself (the flight was canceled)
• - official refusal of a visa (show a copy of the passport with a refusal of a visa)
• - illness of a passenger with forced hospitalization
• - death of a close relative

All these refund options are considered individually by the airline itself.

Tickets are non-refundable if you did not fly due to illness (without involuntary hospitalization), personal problems or simply the passenger's absence for the flight.

They will not refund the money for the ticket if you are flying in a package. You have to return the whole package.

Terms of refund for air tickets

The sooner you return the ticket, the more money you can return for it. Remember, if you bought inexpensive tickets (for a promotion, at a discount), then most likely you will not be able to return the full amount. Most airlines will charge you some percentage for canceling a flight.

If you notify the air carrier 24 hours or more before departure, you may receive a refund of the amount paid for the air ticket minus the airline's fees. If you canceled the flight less than 24 hours before departure, then you will be refunded the amount minus a fee, the amount of which does not exceed 25% of the total ticket price.

Where can I return the ticket

Refunds are made in the same place where you purchased the ticket.

• 1. Directly from the airline via the Internet or through the cashier.
• 2. Through intermediary brokers.

And once again I will repeat: conditions for a refund, again, read when buying a ticket.

Conditions for returning / exchanging a ticket with Aeroflot

Online Refunds are only possible if you purchased your ticket online. In the case of buying a ticket through the box office, the refund is made through the box office or in the information and booking center of the company.

Ticket return procedure

Ticket refund is made only to the person who issued the ticket. Money for a ticket is returned to third parties only if there is a notarized power of attorney.

The return of the ticket is made in the same place where you bought it.

• - If you bought at the checkout, go to the checkout. Bring your passport and air ticket. On the spot, you will write an application for the return of the ticket (keep a copy of the application with you). Specify the timing of the refund.
• - If you bought online directly from the airline. Go to the airline's website, go to your personal account, find the booked ticket (booking section). Once again, read the conditions for the return of the ticket. Choose the button "Cancel" or "Return", or "Cancel" in the English version. Click on the button and then follow the instructions that will be offered to you.

If you do not have a personal account on the site, then find the support phone number on the site, call there and ask how to return the ticket. Before calling, place your passport and ticket next to it, where the booking number is indicated.

• - If you bought a ticket via the Internet at an agency company. The steps are the same as described above. If there is no personal account, look for a phone number on the site and call. Before calling, place your passport and ticket next to it, where the booking number will be indicated.

Output: troubles happen. They do not depend on us. By knowing our rights and acting prudently, we can get out of trouble with little or no loss.

In what cases can I get a refund for air tickets

Conditions for the return of airline tickets depend on the reasons. If the return of tickets is voluntary and the passenger refuses to fly for his own reasons, then he agrees to the conditions of the airlines and the fines.

The amount that the airline will refund for unused tickets depends on their fare. The cheaper the fare, the less chance of returning tickets. If you are planning a charter flight, economy class or buying a promotional offer, please note that in case of cancellation of the trip, you will not be refunded the full cost of air tickets, and you will have to pay extra when exchanging.

Return of tickets due to the fault of the airline

The passenger can return the full cost of air tickets in case of an involuntary refund, which happens through the fault of the airline.

• Rescheduling or canceling a flight for more than 3 hours.
• The flight is not on schedule.
• Change of flight route.
• Failure of the airline to provide flight connections.
• No seat on the plane (overbooking or overbooking).
• Delay of a passenger due to an inspection at the airport (if during the inspection no substances and items prohibited for transportation are found).

A refund of the full cost of air tickets is also possible in case of refusal to obtain a visa, in cases of hospitalization, death or illness of a passenger or his close relatives. Each case of return of airline tickets is analyzed individually, requiring supporting documents: a certificate from the embassy or hospital.

Non-refundable tickets

The most difficult thing is to get money back for non-refundable tickets. They are marked with the inscription Non Ref (Non Refundable) in the "Restrictions" section, which means "Non-Refundable". Even if there is no inscription, carefully study the information “Refunds” (Refunds) and “Exchange” (Change), because by buying a ticket, you agree to the terms and conditions of the airline.

Non-refundable tickets are non-refundable fares, most often they are sold on promotions and special offers. All airlines have such tickets, and this tariff is especially popular with low-cost airlines: Pobeda, airBaltic, Wizz Air, EasyJet, Ryanair and others. It is forbidden to rent non-refundable tickets, but there are exceptions.

In what cases can I return non-refundable tickets

You can get a refund for non-refundable tickets in the following cases:

• Illnesses of a passenger, a member of his family or a relative who flies with him on a flight.
• Death of a passenger's family member or close relative.
• Flight cancellation due to flight delay.

These cases must be documented before the end of check-in for the flight and medical certificates must be submitted to the airline.

For non-refundable tickets, you can return part of the money in the amount of the airport tax without a good reason or documentary evidence. This is stated in the rules of the Air Code. The airline will not refund the amount equal to the fare of a non-refundable ticket.

How to exchange tickets

A hassle-free exchange for another flight is rare and in most cases you will have to pay extra for it. The amount of the surcharge is calculated from the amount of the fine and the difference in the cost of tariffs. The rules are the same: the cheaper the air ticket, the more expensive its exchange.

Business class flights are usually exempt from commission. If you want to exchange tickets, then do it as early as possible and be sure to before the departure of the aircraft. Compare the terms of return and exchange - sometimes it is more profitable to return the current ticket and buy a new one.

How to return tickets if you missed your flight

The refund of air tickets in case of a late flight depends on the fare and rules of the airline. Most likely, the money for the ticket will not be returned, or a serious fine will be deducted. As soon as you realize that you are late, immediately call the airline and warn about it.

So you will return at least part of the cost of the ticket - the airport tax. If you are late for check-in, but the departure has not yet been announced, run to the counter and try to solve the problem with the airline staff. Some airlines make concessions and allow you to exchange tickets.

How long to wait for money after returning tickets

The exact refund period depends on the date of application, payment method and airline. If you made an order for air tickets through a bank card, then the transfer will come to the same card within a period of 5 days to 2 months.

It is necessary to issue a refund of air tickets where they were bought: on the website of the airline or ticket agency through the feedback form or by e-mail. Prepare a copy of your passport, air tickets and details - the recipient's account, full name of the bank, BIC and correspondent account. If a letter or application is not answered within 3 days, you must call and find out the reason.

If you want to reduce risks, choose a tariff with flexible return conditions. See the airline's website for fare information. The most favorable conditions for return and exchange apply to business class tickets, the most inconvenient - non-refundable tickets. Do not forget that you can return or exchange tickets only where you bought them.

Can I get a refund for tickets purchased online?

Services for online ticket purchase exist in each airline. Each potential passenger has the opportunity to purchase tickets from any convenient place and at any convenient time. It is necessary to distinguish between the direct purchase of tickets and their booking.

Purchasing tickets on the airline's website involves choosing the desired flight and obligatory payment for a travel document using specialized online services. Booking tickets is a special service for assigning the right to purchase a ticket to a specific passenger. That is, no payment is made when booking, and the passenger only receives a guarantee that a travel document has been issued in his name, which has yet to be received and paid at the company's office or at points of sale.

Due to the fact that each person may have situations in which he is forced to refuse scheduled flights, he faces an important question, how to return the ticket correctly and with minimal losses and get back the money spent.

When booking tickets directly, you do not need to return anything, since the airline did not provide anything other than guarantees for the purchase of tickets. If the passenger's plans have changed, and he will not be able to use the services of the company, it is enough for him simply not to redeem the booked ticket. Naturally, there can be no material losses in this case.

The return of a ticket purchased via the Internet, that is, one for which payment has already been made, is carried out according to the rules of a particular airline. The rules for returning tickets are published on the company's website and the passenger has the opportunity to familiarize themselves with them before purchasing. This must be done in every case, because only then it is possible to say in advance whether the return of air tickets is possible and what financial losses will be in this case.

When returning tickets purchased using online services, be prepared to pay a fine.

Actually, penalties do not depend on how exactly the ticket was purchased. The amount of the fine depends on the price of the ticket. That is, the more expensive the ticket, the smaller the amount of the fine you will have to pay for its return. This rule applies to almost all airlines. Some companies do not impose financial sanctions on passengers returning tickets at all.

If the ticket was purchased under a promotion held by the airline and at a significant discount, then the usual refund for it, as a rule, is not made. Such a ticket can only be exchanged for another flight.

The amount of the fine also depends on how much time remains before departure. The less time left before the flight, the greater the amount of the fine withheld from the passenger.

It is also possible that a ticket purchased via the Internet cannot be returned at all. This condition must be stipulated during the sale and a note is made about it on the ticket form.

The procedure for returning an air ticket purchased via the Internet has its own peculiarities. First you need to fill out a special form for a ticket refund, which is available on each site where plane tickets are sold.

The completed application, together with a scan of the passport for which the ticket was purchased, is sent to the email address of the air carrier.

The application must contain the following information:

• surname, name, patronymic of the passenger;
• flight number and date of departure;
• indication of the method of purchasing the ticket;
• details of a bank account, bank card or electronic wallet for transferring the returned money.

Please note that in the case of purchasing a ticket through a travel agency, the entire refund procedure should be carried out through this operator.

An application for a ticket refund will only be accepted from the person in whose name the ticket was purchased. If the return is carried out by another person, he must have a notarized power of attorney for the right to perform such an action.

This concludes the actions that a passenger must take when returning tickets purchased via the Internet. He can only wait for the airline to consider his application and return the money. Don't expect this to happen any time soon. Sometimes the time from applying for a ticket refund to the immediate refund is several weeks.

Money can be transferred to a bank card, to an electronic wallet, to a current account or, less often, in cash. Details for the transfer of funds must be provided to the airline along with the application.

In order to minimize losses from the return of tickets purchased via the Internet, it is necessary to carefully study the rules of the carrier company for such a return. Financial losses, as a rule, are inevitable, but it is in the power of each person to reduce them.

How to get back the money spent on a ticket with the least loss

Relations between the air carrier and the passenger are regulated by the Air Code of the Russian Federation, and more specifically, by Articles 103 and 108 of this document. In fact, it all depends on the decency of the airline and the exactingness of the client. And, of course, we will not discount some agreements, thanks to which transport services have secured themselves from the risks of refunds for unused tickets.

How the state regulates the issue of refunds for air tickets

According to article 103 of the VC, the passenger has the full right to a refund of the amount for the "carriage charge", which is indicated in the contract. The money must be returned at the time of termination of the agreement. The law states that the carrier is obliged to notify the conditions for receiving money for the ticket before the conclusion of the contract. It turns out that the airline can still establish certain rules - to please itself, of course.

Now about article 108 of the VK point by point:

1. The passenger must notify the carrier of the termination of the contract no later than one day before the end of check-in for the flight.
2. The refund amount is calculated as the cost of the ticket minus the costs incurred by the carrier.
3. If the passenger notifies the airline less than 24 hours before the end of check-in, the refund amount is reduced by 25% (for example: from 10 thousand rubles to 7.5 thousand rubles).
4. The carrier has the right not to pay money if the client decides to terminate the contract of carriage after the end of check-in for the flight. It turns out that if you missed the plane, you will be refunded exactly 0 rubles for the ticket. 0 kopecks.
5. The contract can be concluded with the condition of non-refund of the amount paid for the ticket. We are talking about a 100% non-refund of the money spent.

Of course, the state provided for the option of a forced refusal to travel by air due to the death of a close relative. But even here there are “buts” - you will have to notify the carrier 24 hours before departure, and the fact of death will still need to be documented. This exception applies to both refundable and non-refundable tickets.

How to refund the cost of an air ticket purchased from Aeroflot

In June 2014, Aeroflot announced the introduction of non-refundable tickets at the Budget and Promo fares. The announcement was made immediately after the corresponding changes in the RF VK.

The innovation also affected the Optimum tariff. A fixed penalty for the return was set (instead of the old 25%). At the same time, the company clarified that a warning about the refusal of transportation less than 40 minutes before the set limit automatically transfers the ticket to the status of “non-refundable”.

According to the terms of the Contract of Carriage, the passenger is obliged to verbally notify Aeroflot of the termination of the contract at any sales office or an authorized person at the place where the ticket was purchased. Written notice should be sent by registered mail to the address Moscow, st. Arbat, 10. When paying for a ticket with a debit or credit card, the money is returned to where it was withdrawn.

The list of documents to be prepared for the implementation of the refund procedure for the ticket:

1. Identification. If the application is not submitted by the passenger, a certified transfer of authority agreement is required for a person who acts in the interests of the airline's client.
2. Application of the established form. The average time for consideration of your application is 1-3 months.
3. Other documents.

The Aeroflot website indicates the option of returning tickets on-line, that is, without visiting offices. To do this, you will have to call the Information and Reservation Service call 8-800-444-5555.

The principle of working with customers is similar for each airline. To clarify the details of how to return the money paid for the ticket of your carrier, study the corresponding section on the company's website.

Sales intermediaries: will they return the money you spent on the ticket

A fairly common occurrence: buying a ticket through an online intermediary, for example, Ozon Travel. Note that Ozon, like other similar companies, offers to buy a seat not only on Russian, but also on foreign flights.

We are offered to enter our personal account and click on the "Return and Exchange" button, located directly opposite the order. There you will need to fill out an application, on the basis of the points of which seats on the plane will be canceled and the amount of the return will be calculated.

Ozon notifies that:

1. Foreign carriers most often conclude non-refundable contracts.
2. The earlier you apply, the more likely you are to avoid maximum losses.
3. Some airlines can refund the money for the ticket in the event of an official refusal of a visa to a passenger.

The intermediary, as well as the airline, will transfer the refund to the account from which the payment for the flight was made.

Aeroflot Airlines occupies a leading position in passenger air transportation in our country. And this is not only due to the high level of service, but also to the variety of destinations and reasonable fares for air tickets.

As a rule, they tend to buy tickets in advance, because their cost 2-3 months before the trip is much lower. But no one is immune from unforeseen circumstances, and the trip may be rescheduled for another date/time or canceled altogether.

Aeroflot's ticket refund rules are quite transparent, which is what made it popular and trusted by tourists.

Types of ticket refund

There are two types of air ticket refunds - forced and voluntary.

A refund is considered forced in the following situations:

• Flight cancellation or delay;
• Airline change of itinerary;
• Failed transportation due to the fault of the airline(lack of free seats on the flight indicated on the ticket);
• Failure to provide connections between flights in a single transportation;
• Refusal to provide services by the carrier according to the ticket fare;
• Illness or death of the passenger himself or his family members.

A refund is called voluntary in cases where the passenger, for one reason or another, has decided to return the ticket or to make changes to the current booking.

It is with a voluntary return that penalties are applied.

The penalty system is different for all air carriers, however, they all have two similarities:

1. Penalties do not apply to tickets purchased at full fare, that is, valid for a year;
2. The cheaper the air ticket, the more stringent the conditions for its return / exchange.

Refund restrictions also apply to tickets purchased shortly before a flight, as well as to certain itineraries.

At the end of June 2014, changes were made to the Air Code, according to which airlines can now not refund money for tickets purchased at the so-called non-refundable fare.

In this regard, this category of air tickets appeared at Aeroflot.

The features of non-refundable tickets are as follows:

1. Tickets are not refundable or exchangeable;
2. Refunds are not expected;
3. They are relatively low cost.

Such a system is new for Russian carriers, although it has long been operating in developed Western countries, where non-refundable tickets can be purchased for any class of service.

Basic rules for the return / exchange of tickets in the company "Aeroflot"

In order not to have problems when issuing and returning an air ticket, first of all, you need to familiarize yourself with the rules of the airline.

Aeroflot airline fares are divided into 8 categories:

• Premium business (booking classes J, C, D);
• Optimum business (I, Z);
• Premium comfort (W, S, A);
• Premium economy (Y, B);
• Optimum economy (M, U, K, H, L);
• Economy budget (Q,T,E,N);
• Promo economy (R);
• Youth rates (N, E, T, Q, L).

Full fares include tickets purchased under premium fare categories.

They are valid for a year, so the passenger can change the date of departure without penalty.

Penalties upon return or exchange apply to tickets purchased at optimum fares.

Non-refundable are tickets with booking classes budget-economy, promo-economy, as well as those purchased at the youth fare (applies to passengers aged 12 to 24 years).

In case of refusal of this transportation, only taxes and cash fees are refunded.

If a passenger has purchased a ticket for a single carriage for several flight segments, but with different booking classes in each segment, then he should know that:

• When returning or exchanging fines are applied in accordance with the rules of the fare group with the most severe restrictions;
• If the ticket is partially used, the difference between the paid and the actual carriage will not be refunded.

Air tickets for the same flight are sold at several rates at once, but you should not try to remember them, since all the necessary information can always be freely available on the official website or contact the support service or sales office.

When purchasing Optimum-Economy and Optimum-Business fare tickets, you need to know the penalties for their return:

Comparison of the cost of fines with other airlines

The amount of fines applied when returning tickets of the largest air carriers in Russia:

1. "S7" charges only for the return of an economy class ticket due to voluntary cancellation in the amount of 1000 rubles (20 euros) for each flight segment until the end of check-in. Tariffs "Business" and "Standard" are fully refundable, "Promo" is non-refundable.
2. "UTair" allows the return of tickets without penalty 24 hours before departure.

How to return an electronic ticket (step by step)

Aeroflot Airlines abandoned paper tickets and switched to an electronic ticket system back in 2007.

Now they can be returned not only at sales offices, but also on the official website of the company.

1. Go to the "Buy a ticket" section on the Aeroflot website
2. Choose "Search booking / Exchange / Refund"
3. Enter the ticket booking code and your last name
4. Next, you will have information on the flight
5. Choose "Return"(if there is no return button on the bottom right, click on the top left “Purchase of an air ticket in rubles”, and then, repeat all the steps, starting with booking search, so that the button appears).
6. After X days, the money is returned to the card on which the purchase was made

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Benefits of buying an air ticket online:

• Lack of box office;
• Significant time savings when purchasing;
• Electronic tickets cannot be lost or damaged.

After the ticket is paid for, an itinerary receipt is sent to the e-mail, which contains information about the booking, flight number, date and time of departure, fare, free baggage allowance.

This data is duplicated in the internal booking system.

The itinerary receipt can be printed out, but this is not necessary, since only the passenger's passport is required during check-in.

E-ticket printout

You may need a printout if you have a connecting flight, if you forgot your flight number or departure date, so it is still advisable to have it with you.

The best prices for flights from Moscow with Aviasales

Also keep in mind the following:

• An electronic ticket is similar to a paper one., the return is subject to the same conditions. It is worth noting that it is possible to return an electronic ticket not only through the sales office, this function was not available on the website for some time. If the payment was made by bank card, the funds will be credited to it after the return within the specified time.
• When buying an e-ticket Be sure to read all return and exchange conditions. All the information you are interested in can be clarified by calling the hotline or on the company's website.
• If you purchased an air ticket through a sales office, you can return it only there.

• When purchasing a promotional ticket, you will not be able to return or exchange it.
• The cost of a one-way ticket and fare may vary depending on seasonality.

Key questions when returning / exchanging tickets

Travelers, especially those for whom air travel is the first in their life, are always very sensitive to the purchase and return / exchange of air tickets.

One of the frequently asked questions is return procedure through the official website.

Such a refund is possible for any electronic tickets of the company, the booking of which has not been changed since the date of purchase and has not been used before.

To do this, you need to follow the link "Refund / exchange ticket" and enter the passenger's last name and individual six-letter booking code in the appropriate field.

After you proceed to the return, the page will contain full information about the amount of the return and the amount of money withheld.

The money for the ticket is returned within 10 days from the date of registration of the return.

Ticket exchange is possible for an earlier or later date

To do this, you need to contact either the hotline or directly to the sales office, where you will be charged an additional fee for changing the conditions of air transportation.

Undoubtedly, everyone is interested in the issue of paying for the ticket. It is carried out in the office in cash or by bank card, and is also available through the website.

To do this, go to the booking payment page and choose the most convenient option for you:

• Bank card;
• QIWI terminals;
• Yandex money;
• Salons of communication "Evroset" / "Svyaznoy";
• WebMoney;
• "CyberPlat";
• UnionPayOnlinePayment;
• Payment from a mobile phone account.

A fairly large number of passengers are familiar with the return of air tickets for one reason or another.

With regards to Aeroflot, this issue is not intractable.

In order not to find yourself in an awkward situation, it is enough to carefully read all the information that is mandatory provided when buying a ticket, including the need to clarify the terms of return.

Aeroflot is first and foremost a customer-oriented company that treats every passenger with care.

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Conditions for the return of tickets purchased via the Internet

Before buying a plane ticket, carefully study the return policy, as different situations happen in life. Conditions for the delivery of tickets for all companies are different. For canceling a flight, airlines often charge commissions and fines.

Air carriers, depending on the comfort of the flight, have air tickets of various classes on sale. It is most profitable to rent business class tickets; in most cases, the passenger receives compensation of 100% of the cost. But with the seats on the plane, bought for the action, everything is much sadder. It is unprofitable to return such tickets.

Please note! If you find out about the impossibility of flying for several weeks, then you should immediately inform the air carrier about this, since the earlier you return the ticket, the more profitable such a refund will cost you.

Passengers do not always refuse to fly on their own initiative. Often a ticket refund can be triggered by factors beyond the control of the passenger:

• flight delay or cancellation;
• change of the route of the aircraft by the air carrier;
• failure in the flight schedule;
• the inability to connect flights in the way that was previously announced;
• failure to provide the passenger with exactly the seat or class that was chosen by him when purchasing the ticket;
• if the passenger was late to board the aircraft due to the fact that he was detained at the inspection of baggage;
• an employee of the company made a mistake when issuing a ticket;
• the passenger or a relative flying with him fell ill (submission of a certificate in this case is mandatory);
• death of the passenger for whom the ticket is issued or his close relative (will also need to be confirmed with the relevant certificates).

For some air carriers, the refusal to issue a visa is the basis for the involuntary return of a ticket. All other cases will be automatically attributed to the voluntary surrender of the ticket, in which the funds spent on the purchase will be returned only partially.

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Where and how can I return an e-ticket for a plane

Let's talk about the two main ways to return an electronic ticket: at the airport ticket office or on the site where it was purchased. In this case, a regular paper ticket can be returned in the same way.

To return you need to know:

• Digital number of the purchased ticket;
• Flight number you planned to fly;
• date and time of departure;
• Reservation number.

All this data is in the air carrier's email that you received after booking your ticket. When making a return at the airport, it will be more convenient to print this letter, take it with you and present it to the cashier. He will help you fill out a return application and show you what to enter where.

When issuing an air ticket via the Internet, the algorithm of actions will be as follows:

• Go to the airline's website;
• Find the ticket refund section;
• Fill out the application electronically with the data that we talked about above. Attach a scan or photo of the passport of the person for whom the ticket was issued to the application.

Please note! When returning a ticket at the airport ticket office, the procedure will be similar, as well as refusing to fly through an intermediary (travel company).

We fill out an application

Another option for returning a ticket is to send an application along with a scan (or photo) of your passport to the air carrier's email address.

In the application, it is mandatory to indicate:

• Surname, name and patronymic of the person who was supposed to fly;
• date and time of departure;
• Flight number;
• How to buy and pay for the ticket;
• Requisites for a refund for the ticket price. This can be account data, a bank card or an electronic wallet.

Important! Pay attention to the fact that when buying tickets through a travel company, all operations for canceling a flight are processed there, with an intermediary.

Refunds must be made only by the citizen whose passport data was issued for the ticket. Otherwise, representatives of the air carrier have the right to demand from a third party a power of attorney for the right to return the purchased ticket.

After accepting the application, the passenger can only wait. Unfortunately, the refund procedure sometimes drags on for several weeks. To speed up the process, you can sometimes call the airport and clarify the status of the application.

ATTENTION! View the completed sample application for a refund for an air ticket:

Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues.

Which tickets cannot be refunded

Almost all issued plane tickets purchased via the Internet can be returned.

But there are exceptions to the rule, which include:

• Air tickets marked “Non Ref”, which means “cannot be returned” in Russian. Be careful when buying. Such tickets scatter in an instant, as they have a very attractive cost for the passenger;
• Air tickets purchased under the system of promotions and discounts. Often, airlines allow you to exchange for a flight on a different day and time, but prohibit refunds.

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Although there are exceptions to this system. Non-refundable tickets can be returned when:

• The passenger or his relative suddenly fell ill;
• The passenger or his relative has died;
• The airline is unable to fulfill the terms of the agreement between it and the passenger.

Attention! If it is not possible to provide the company representative with the documents immediately, you can present them within 6 months from the date of issue of the ticket.

What you need to do to return a non-refundable ticket:

• Inform the air carrier about the impossibility of flying for good reasons (specified above). The sooner you do this, the better;
• Obtain a certificate or other document confirming that you have valid reasons for refusing to fly (sick leave, death certificate, etc.);
• Write an application for a refund for the ticket and, together with copies of the documents, submit it to the airline for consideration. If it is not possible to come to the carrier's office, then the application can be sent by e-mail or by Russian Post. In the second case, always pay for a return receipt so that you can know for sure that the letter was received by the addressee.

Watch the video. Ticket return policy:

When is the best time to submit a travel document?

The sooner you can return the ticket back to the carrier, the better.

If you return the ticket more than a day in advance, you can count on 100% compensation minus the commission. But some companies impose fines and fees on the ticket cancellation procedure.

If you return the ticket less than 24 hours before departure, you will receive back 75% of its value. If you cancel the flight more than 4 hours, but less than 24 hours, you have a chance to get a refund of 75% of the cost. But if the deadlines are running out, then there is a high probability of running into fines.

Note! If you are late for the plane due to your own fault or through the fault of the security service, you can also return the ticket. The fine will be large, but you can still return part of the funds. Sometimes it is more profitable to reschedule a flight to another day than to pay a penalty to the airline.

When will the money for the ticket be refunded?

The timing of the refund directly depends on many factors:

• Place of ticket purchase (at the box office, online or through a tour operator);
• Method of payment (cash, by card, from an electronic wallet);
• Application deadlines.

The following refund options are available:

• to the current account;
• to a card of a certain bank;
• to an online wallet;
• in cash.

If you want to return money to your current account, then you need:

• Name of the person to whom the current account is issued;
• Your TIN;
• Account number;
• Full name of the bank;
• BIC of the bank;
• Correspondent account.

To transfer money to an electronic wallet:

• Full name of the sender of money (or company name);
• The name of the payment system (LiqPay, Yandex money, Webmoney and others);
• The number of the online wallet itself.

To return to a bank card, you will need card details and the full name of the owner. Details can be taken at the banking organization itself or printed out at the service terminal (ATM).

Remember! Immediately after the acceptance of the application by the air carrier, all seats indicated in the returned ticket are canceled. They become available for sale again. The procedure does not have retroactive effect, it will not be possible to cancel the refusal.

How to return a ticket and not lose money

Summing up the results of the return of a plane ticket purchased via the Internet, we can say the following:

• The procedure for returning an electronic ticket back is no different from returning a regular one. On the contrary, passengers save their time. They do not need to go to the carrier, they can quickly arrange everything online and wait for payment to the specified account;
• In case of voluntary cancellation of the flight, the main thing is to have time to return the ticket a day before departure. It is then that the passenger has a chance to return 100% of his cost;
• It is more profitable to rent business class tickets. But with promotions and discounts, the opposite is true. There is a risk of running into a penalty or not getting a refund at all;
• Under force majeure circumstances (death, illness), you can even return tickets marked “no return”. But you will have to provide documents confirming the presence of good reasons;
• Flight cancellation or delay also refers to force majeure, by virtue of which the passenger can return 100% of the ticket price without fines and commissions.

The reasons for canceling or rescheduling a trip may be different, and in this case, the norms of the current legislation provide for the possibility of submitting a document for a railway trip, but it is necessary to follow the entire refusal procedure to avoid unnecessary financial losses. Therefore, it will be further considered how to return a Russian Railways ticket and how long it is possible.

Rules for the return of Russian Railways tickets in 2018

This year, the return policy has not changed and is quite simple. You must present your travel document and passport at the ticket office and write the appropriate application.

Electronic tickets that are not issued on the form can be returned through the personal account of the site on which the purchase was made (the site of Russian Railways or an intermediary).

Information on whether it is possible to change a train ticket for a different number is available.

When returning by proxy for other passengers, you must:

• a notarized power of attorney for the delivery of a travel document and receipt of money;
• original passport of the applicant.

Photocopies of passports, even legally certified by a notary, are not accepted.

It is written about how to cancel a Russian Railways ticket purchased online.

On what grounds can I return a Russian Railways ticket?

You can return a ticket on the basis of the rules of the Rules for the Transportation of Passengers. The reasons for cancellation, postponement of the date, time of the trip or simply missing the train can be both valid and not. As a rule, the intermediary company or Russian Railways itself is not interested in the grounds for canceling the trip and the reasons for handing over an unclaimed travel document, and they will not have to be explained.

The passenger's right to return is specified in the Rules of Carriage and the passenger, by purchasing a travel document, agrees with the specified norms.

If the reasons are valid, for example, the bus was late, on which the passenger got to the departure station of Russian Railways, and accordingly missed the train and lost a certain amount of money. You should apply for a refund of money to the culprit, and not try to prove a valid reason and not demand reimbursement from Russian Railways.

You can still return the money by canceling the Russian Railways electronic ticket (and how to do this is described).

The procedure for the return of railway tickets in Russia

To do this, in order to return a travel document, you need a passenger passport, the ticket itself (or a coupon, an order number for electronic ones) and submit an application to the box office.

If payment was made in cash, it is received at the box office, and the refund will be credited to the card within 30 days.

It is not possible to return the full amount, due to the mandatory deduction of payments:

• collection of Russian Railways 192.70 rubles;
• service fees (if purchased online);
• commission of payment systems (if any were paid).

The procedure, conditions, amount of fees are published on the website of the transport company and are publicly available for review.

You can get a loan to buy a new ticket, on a card or in cash. Choose the most convenient option from the list:

When can I return a train ticket?

The timeframe in which you can process the procedure depends on the route of the train. The travel document will be accepted even after the departure of the train, but a smaller amount of the purchase price will be received.

For local trains:

• 8 hours before departure - full refund;
• 8 - 2 hours - 50% of the price of a reserved seat (money for booking a seat in the car) and the fare;
• less than two hours before and 12 hours after departure from the boarding station - not refundable for reserved seat.

For trains traveling to neighboring countries:

• passengers who rent 24 hours in advance and earlier are entitled to the full amount;
• from 24 to 6 hours after - the entire fare and 50% of the reserved seat;
• less than 6 hours before and 1 hour after departure - price for travel without reserved seat.

For international trains:

• the ticket price is refunded if it is returned 6 hours before the travel time;
• Less than 6 hours is non-refundable.

Non-refundable Russian Railways fee, commission of payment systems, service fee regardless of the time of delivery.

Deadline for refunding money to the card when returning a ticket

After submitting all the documents and writing an application, the funds will be credited to the passenger's card within a month and to the card with which the payment was made. It is not possible to receive funds to the account of another bank card or in cash. The condition is mandatory in order to prevent fraudulent activities.

Refund terms:

• 7- 30 days from the submission of an application for the return of the cost to the card;
• 10-60 days for one of the electronic wallets.

The exchange of travel vouchers is carried out according to a different principle. It is written about how to exchange an electronic train ticket purchased on the Russian Railways website.

The procedure for the return of Russian Railways tickets purchased via the Internet

It is possible to return Russian Railways tickets purchased via the Internet, not issued on a form, in your personal account on the website where the purchase was made, using the "issue a refund" button (they may differ in name). If it is necessary not to return, but to exchange the Russian Railways electronic ticket purchased for the train on the organization's website, then it is recommended to read the following.

Passengers registered on the site can complete the procedure one hour before the departure time, and not logged in at any time before the departure of the train.

If there are several coupons in the order, the passenger has the right to return all at once or a certain amount.

If it is more convenient to hand over through the cashier, you should provide a coupon (order number), a passport, the data of which is in the order. For international trains, tickets are returned to the relevant international box office.

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